Privacy Policy

    Last Updated: October 20, 2025

    SMS Program Privacy

    By providing your mobile number and opting in, you agree to receive SMS/MMS messages from HairPlay Spa regarding appointments, updates, and promotions. Message frequency varies. Message and data rates may apply. Text STOP to opt out at any time. Text HELP for help. Consent is not a condition of purchase. Carriers are not liable for delayed or undelivered messages. For support, email admin@hairplayspa.com or call (405) 494-0560.

    We support standard opt-out keywords including: STOP, END, CANCEL, UNSUBSCRIBE, and QUIT. We support help keywords including: HELP and INFO.

    HairPlay Spa does not sell personal information. We maintain records of SMS opt-ins, opt-outs, and program transactions as required to demonstrate compliance with carrier and industry guidelines.

    Introduction & Scope

    Welcome to HairPlay Spa. This Privacy Policy describes how we collect, use, share, and protect your personal information when you visit our website at hairplayspacustom.netlify.app, book appointments through Vagaro, or communicate with us via SMS/MMS messaging programs.

    By using our services, visiting our website, or opting into our SMS program, you consent to the practices described in this policy.

    Data We Collect

    We collect the following types of information:

    Contact Information

    • Name, email address, phone number
    • Mailing address (if provided)
    • SMS consent status and opt-in/opt-out timestamps

    Booking & Service Information

    • Appointment dates, times, and service selections
    • Payment information (processed securely by Vagaro)
    • Service preferences and notes

    Device & Usage Data

    • IP address, browser type, device identifiers
    • Pages visited, time spent on site, referral sources
    • Cookies and similar tracking technologies

    SMS Program Data

    • Mobile phone number and carrier information
    • Message delivery logs and engagement metrics
    • Opt-in consent records and opt-out requests

    How We Use Data

    We use your information to:

    • Schedule, confirm, and manage your spa appointments
    • Send appointment reminders, confirmations, and updates via SMS (with your consent)
    • Deliver promotional offers, special events, and wellness tips (only to opted-in subscribers)
    • Process payments and maintain booking records
    • Improve our website, services, and customer experience
    • Respond to inquiries and provide customer support
    • Comply with legal obligations and enforce our terms

    Sharing & Disclosure

    HairPlay Spa does not sell personal information.

    We share data only with service providers who process it on our behalf under contract, including:

    • Booking Platform: Vagaro (appointment scheduling and payment processing)
    • SMS Provider: HighLevel/messaging platform (for SMS/MMS delivery)
    • Analytics: Website analytics and performance monitoring
    • Email Services: Email marketing and transactional messages

    We may also disclose information when required by law, to protect our rights, or in connection with a business transfer (merger, acquisition, sale).

    Your Choices

    SMS Opt-Out

    You can opt out of SMS messages at any time by texting STOP, END,CANCEL, UNSUBSCRIBE, or QUIT to any message you receive from us. You will receive a confirmation of your opt-out. You may continue to receive transactional messages related to active appointments.

    Email Preferences

    You can unsubscribe from promotional emails using the unsubscribe link in any marketing email.

    Cookies

    You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

    Data Retention

    We retain your personal information for as long as necessary to:

    • Fulfill the purposes described in this policy
    • Maintain accurate booking and service records
    • Comply with legal, tax, and accounting requirements
    • Resolve disputes and enforce our agreements

    SMS consent and opt-out records are retained indefinitely to demonstrate compliance with carrier guidelines and applicable regulations.

    Security

    We implement administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, secure servers, and regular security assessments. However, no system is completely secure, and we cannot guarantee absolute security.

    Children's Data

    Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

    International & State-Specific Rights

    Depending on your location, you may have additional privacy rights, including:

    • The right to access, correct, or delete your personal information
    • The right to opt out of certain data processing activities
    • The right to data portability
    • The right to lodge a complaint with a supervisory authority

    To exercise these rights, please contact us using the information below.

    Contact Us

    If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

    HairPlay Spa

    Email: admin@hairplayspa.com

    Phone: (405) 494-0560

    Address: 8405 N Rockwell Ave Suite 6, Oklahoma City, OK 73132

    Changes to This Policy

    We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page and may notify you via email or SMS. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.